When most of us find ourselves in such a situation, our automatic reaction is to send a “friendly reminder.”Įven though we are angry at the recipient of reminder (why can’t they do what they were supposed to without having to be reminded about it?), we figure that sending the friendly reminder will disguise our annoyance and allow us to maintain an air of professionalism. Reminding a client about a late payment, reminding a colleague about something they haven’t done that can affect the whole project, reminding a vendor or supplier about a late shipment, reminding someone about an upcoming milestone, reminding someone about something they had promised or were supposed to do but haven’t done, the list is endless. There are several situations that might require you to send an email reminder. I know I have.Įven if you haven’t, I am willing to bet that you have received such emails from a work colleague, and I can bet you weren’t exactly happy with this reminder. You have done such a thing one or two times. “Just sending you a friendly reminder to please furnish me with the information about xyz.”Īdmit it. If they don’t send the information on time, you will miss the deadline for submitting the report, so you decide to write an email reminding them of your request.Īt this point, you are probably very annoyed with your colleague, but because you want to maintain an air of professionalism, you send them an email with the following message: They did not even acknowledge receiving your email. The report is due in a few days’ time, yet the colleague has not sent the information you requested. Specifically, about a month later.Picture this scenario: You sent an email to a colleague a couple days ago requesting some information that you need to include in a report you are working on. Instead, you just need to wait a little bit longer. I’m not saying that at this point you give up on trying to collect what’s owed to you. The point I’m trying to make is that if you continued to send emails every week trying to collect on a delinquent account, they’re going to end up reporting you as a spammer. Worse, you could end up on blacklists like where none of your messages will go through. If enough users continue to report the emails coming from your domain as spam, you’ll see less message retention over time. Recipients decide the fate of what happens to your messages. The reality is that 1 in 6 emails sent get blocked by the recipient and marked as spam. This also holds true within the collection world of physical, mailed letters, but even more so when it comes to emails. Each section provides two samples with different tones.Īfter your first barrage of reminders, it’s a best practice that you go “radio silent” for a little while on the delinquent account you’re trying to collect from. Luckily, I’ve drafted up 12 payment reminder sample emails that fit within that sweet spot and will actually work in your collection efforts. Anything beyond that most likely won’t get read. The ideal email copy is between 50 and 125 words has a response rate of 50%. However, you shouldn’t use the same verbiage that you would use in a physical payment reminder letter. Whichever mediums you choose to utilize when sending bills to clients you should replicate when sending your payment reminders.
Over one-quarter of consumers want to receive their bills via email. One of the most effective, modern-day channels to utilize is email. It goes back to the age-old cliche, “Don’t put all of your eggs in one basket.” Relying on one type of delivery method will end up backfiring on you. That concept also applies to your payment reminders as well. The point I’m trying to make is that you shouldn’t rely on one delivery method for your collections process. If that’s the case, then there’s a high chance that they prefer receiving their bill in a different format altogether. Or, maybe the client that owes you isn’t a part of the same generation as you.
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